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Sunday, August 28th, 2022
We want to inform our customers that starting on September 5th, 2022, Vanoma will only be providing two-hour delivery. That means a package might not reach the recipient until two hours (or 120 minutes) from when delivery is requested. Of course, a package might get delivered sooner, but we will only guarantee delivery within two hours.
We did not take this decision lightly and understand that it will affect many of our customers. However, given the rapidly rising fuel cost, it became imperative to reduce our fuel consumption if we want to keep our pricing affordable. With two-hour delivery, we can pick up all the packages in the same vicinity and deliver them in a sequence instead of assigning each package to a different driver. Consequently, we will use a fixed price of RWF 1,200 for "SMALL" packages (think of regular brown shopping envelopes) for delivery anywhere in Kigali. For bigger parcels, the price will change proportionally.
It is important to note that some items cannot work with two-hour delivery. For instance, two hours is too long for food. Additionally, if a package is too big or too fragile, it must be carried alone. Therefore, such deliveries will cost more than a regular delivery where we can combine multiple packages.
-- Anselme Mucunguzi